Privacy Policy
Last updated: February 2026
Saddleback Conveyancing (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and store personal information through our website.
1. Personal information we collect
We may collect personal information including, but not limited to:
- Your name
- Email address
- Phone number
- Property-related details you choose to provide
- Any other information submitted via our website contact forms or email enquiries
We do not intentionally collect sensitive information through our website.
2. How we collect personal information
We collect personal information when you:
- Submit an enquiry through our website
- Contact us by email or phone
- Voluntarily provide information relating to conveyancing services
We may also collect limited technical information such as IP address or browser type for website analytics and security purposes.
3. Purpose of collection
We collect personal information for the purpose of:
- Responding to enquiries
- Providing conveyancing-related information
- Communicating with prospective clients
- Improving our website and services
- Meeting legal and regulatory obligations
We only collect information that is reasonably necessary for these purposes.
4. Disclosure of personal information
We do not sell or rent personal information.
Your personal information may be disclosed to third parties only where necessary, including:
- IT service providers (e.g. website hosting or email services)
- Professional advisers (such as accountants or insurers)
- Regulatory authorities where required by law
Any third parties we engage are expected to handle personal information in a secure and confidential manner.
5. Overseas disclosure
Some third-party service providers (such as website hosting or email platforms) may store data on servers located outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure that personal information is protected in accordance with Australian privacy laws.
6. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:
- Secure systems and password protection
- Restricted access to personal information
- Reputable third-party service providers
7. Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.
Requests can be made using the contact details below. We will respond within a reasonable timeframe.
8. Cookies and analytics
Our website may use cookies or similar technologies to improve functionality and analyse website traffic.
You can disable cookies via your browser settings if you prefer.
9. Complaints
If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond as soon as reasonably possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact details
For privacy-related enquiries, please contact:
Saddleback Conveyancing
Email: info@saddlebackconveyancing.com.au
11. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.